How Long Will It Take to Receive My Item(s)?

We have warehouses in Melbourne and Sydney, so that we can ship our (product) to you ASAP no matter where you live in Australia. The vast majority of customers receive their items within five (5) business days.

The Time Frame for Order Delivery is Divided Into Two (2) Parts:

(1) Processing Time: This includes order verification, quality check, and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The warehouse processes the orders, which takes 1 to 2 days.

(2) Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to your door. After processing and leaving the warehouse, items usually take 5 days to arrive at their destination but can take longer or shorter depending on the courier from time to time.

How Much Does Shipping Cost?

Shipping is always free for customers in Australia. International customers are responsible for shipping fees, extra duties, and fees.

Where Can I Track My Item(s)?

We don’t have a customer-facing tracking system in place at this time for some orders under $50 as we use economical logistics, but we are working towards making that happen. Tracking numbers will be sent with the order note and we usually use Australia Post or Fastway.

What If I Don’t Receive My Item(s)?

While most of our Australian customers receive their items quickly, mistakes do happen. If you are an Australian customer and do not receive your order within 10 business days, simply contact us.

I Messed Up My Delivery Address, What Do I Do?

Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number and we can update your details.

Please note well, however, that once an order has been sent out from our warehouse, changes to the order cannot be made.

I Messed Up My Billing Address, What Do I Do?

Billing addresses are currently not editable. This is to prevent the risk of fraud.

Returns, Exchanges & Refunds Policies

I Don’t Like My Item, Can I Return It? You can return your item within 15 days of your receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund. For more information on returns, exchanges, and refunds, please read our Refund Policy.

My Item is Damaged, Defective, or Doesn’t Match the Description, Can I Return It? If your item is damaged, defective, or doesn’t match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn’t match the description.

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

How Long Do Refunds Take?

Refunds take up to 3 – 5 working days, depending on the method you used to pay for your items.
Please email us immediately if you have not received your refund after 7 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

Other Concerns

If you have any other questions not answered here, please Contact Us here.

50L Unisex Hiking Rucksacks
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